Legal

Terms and Conditions

Effective August 23, 2026

These Terms and Conditions govern your use of the products listed below, each operated by John Amorosso. By purchasing or using any of these products, you agree to the terms applicable to that product as well as the shared terms that apply to all of them.

AI phone answering · 24/7

BackupOnCall

backuponcall.com

These Terms govern your use of BackupOnCall, an AI-powered call answering service. By signing up for or using BackupOnCall, you agree to these terms.

Program description

BackupOnCall is an AI-powered answering service that answers inbound calls on behalf of businesses, collects caller information, and delivers summaries and notifications to the business client. The service also sends SMS notifications to the business client after a call. BackupOnCall does not send SMS messages to callers.

SMS messaging terms

Program name: BackupOnCall

Message types: Transactional notifications sent to the business client, including call alerts summarizing the caller's name, number, and reason for calling. Messages are sent only to the business client who signed up for the service.

Message frequency: Frequency varies based on call volume. Business clients receive one SMS per incoming call.

Message and data rates may apply. Standard carrier rates apply to all SMS messages sent and received.

To opt out, reply STOP to any message. You will receive a confirmation and no further messages will be sent. For help, reply HELP or contact john@backuponcall.com.

Eligibility and account

BackupOnCall is intended for use by businesses and professional service providers. By signing up, you represent that you are authorized to receive calls and messages on behalf of your business.

Subscription and billing

BackupOnCall is offered on a monthly subscription basis. Pricing is displayed at the time of purchase. Subscriptions renew automatically each month unless cancelled. There are no long-term contracts and you may cancel at any time.

A 7-day money-back guarantee applies to your first month. Refund requests must be submitted within 7 days of the initial purchase.

Call recording and disclosure

Calls answered by BackupOnCall are recorded and transcribed in order to capture caller details and generate your notifications and summaries. Callers are told at the start of the call that the call is being recorded.

You may not disable, bypass, shorten, or alter that disclosure. It is included so that callers are informed before any recording is captured, and removing it could place you outside the requirements of applicable recording and privacy laws. You remain responsible for your own compliance with the recording, consent, and disclosure laws that apply to your business and to the states your callers are calling from.

Call handling and emergencies

BackupOnCall is not an emergency service and is not a substitute for 911 or any emergency dispatch system. You are responsible for providing a direct contact number for urgent situations and for communicating to your callers how genuine emergencies should be handled.

Acceptable use

You agree not to use BackupOnCall for any unlawful purpose or in any way that violates applicable laws or regulations. You are responsible for ensuring your use of the service complies with all applicable telecommunications and privacy laws.

Service availability

We strive to maintain continuous service availability but do not guarantee uninterrupted service. We are not liable for any losses resulting from service outages or interruptions beyond our reasonable control.

Contact

Questions about these terms? Contact john@backuponcall.com.

AI business scan

ReclaimReport

reclaimreport.com

Description of service

ReclaimReport is an AI-powered business diagnostic service. After purchase you complete a short intake form and receive a private call number and access code. You then complete a voice interview conducted by an AI agent, and a written report identifying potential operational inefficiencies and recommended improvements is delivered to you by email. ReclaimReport is an informational tool only and does not guarantee any specific business outcome.

User responsibilities

Payment and refunds

ReclaimReport is sold as a one-time purchase. Pricing is displayed at the time of purchase and payment is processed by a third-party payment provider, subject to that provider's own terms.

All sales are final. ReclaimReport is non-refundable. Because the report is generated and delivered immediately after your interview, no refunds are offered once payment is made.

Call recording

Your interview call is recorded and transcribed in order to generate your report. Because you place the call yourself, dialing in and entering your access code constitutes your consent to being recorded.

Some states require the consent of every party to a recorded call, not just one. If anyone other than you takes part in the call or is present while it is recorded, whether on speakerphone, on an extension, or otherwise within earshot, you are responsible for informing them that the call is being recorded and for obtaining their consent before the call begins.

Not professional advice

Reports are for informational purposes only and do not constitute legal, financial, tax, or other professional advice. Estimated figures in a report are illustrative projections based on the information you provide, not predictions or guarantees of savings or revenue. You are solely responsible for any business decision made in reliance on a report.

Contact

Questions about these terms? Contact john@genesissearch.com.

Applies to all products

Shared Terms

BackupOnCall · ReclaimReport

AI accuracy, transcription, and delivery

These products rely on automated speech recognition, AI language models, telephone carriers, and third-party messaging and email providers. You acknowledge that occasional errors will occur.

Calls may be misheard or misinterpreted. Names, numbers, spellings, dates, and other details captured during a call may be transcribed incorrectly or incompletely. Summaries and reports may contain errors, omissions, or details that do not reflect what was actually said. Notifications, texts, emails, and reports may on occasion be delayed, duplicated, delivered out of order, or fail to deliver at all due to carrier issues, network outages, spam filtering, or interruptions in third-party services.

You agree not to rely on any single automated notification, transcript, summary, or report as a complete or authoritative record of a communication, and you accept sole responsibility for verifying information before acting on it. You are solely responsible for any decision made in reliance on an automated output, and for any consequence of a message or report that is inaccurate, delayed, or undelivered.

Disclaimer of warranties

ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOHN AMOROSSO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF ANY PRODUCT. OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE ONE (1) MONTH PRECEDING THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless John Amorosso and his agents and representatives from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or related to: (a) your use of any product; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any decision made in connection with AI-generated outputs.

Intellectual property

All content, software, trademarks, and materials associated with these products are the property of John Amorosso or his licensors. You are granted a limited, non-exclusive, non-transferable license to use each product for its intended purpose.

Termination

We may suspend or terminate your access to any product at any time, with or without notice, for conduct that violates these Terms or is harmful to others. Upon termination, your right to use the service ceases immediately.

Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association, conducted on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Changes to these terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the effective date at the top of this page. Your continued use of any product following any changes constitutes acceptance of the revised Terms.

Contact

Questions about these Terms may be directed to John Amorosso at john@genesissearch.com.